Tell us what happened, not just that something did
A specific device and a specific symptom gets you a specific answer — the form below is built to collect exactly that.
Two things worth including
Which device you're on, and the exact wording of any error on screen. Those two details alone usually skip a whole round of back-and-forth.
The requests that show up most
A device that refuses to connect
Name the device and paste the error — that's enough to start diagnosing it properly.
Is a specific title actually on the list?
Ask before spending a dollar on the trial just to check.
Changing to a shorter or longer term
Works whether you're mid-subscription or right at a renewal point.
A charge that doesn't add up
We'll walk through exactly where it came from.
Something that used to be on the list, isn't
Name the channel or title and roughly when you noticed.
Anything else
This isn't an exhaustive list — write in regardless.
Check the FAQ first
Billing, trial mechanics, and setup all get more detailed answers there than a single message thread usually allows.
Visit the FAQ →The Setup Guide might already cover it
Steps are broken out device by device, with a troubleshooting checklist at the end.
Visit the Setup Guide →How messages get handled
First in, first answered — no priority queue to game. A message that names the exact device and describes the exact symptom moves faster through that queue than a vague "it's not working," simply because there's less back-and-forth needed to figure out what's actually wrong.