Refund Policy
Last updated: October 8, 2026
Please note: we wrote this refund policy to be easy to read. It has not been reviewed by a lawyer for your jurisdiction, so treat it as general information.
Overview
This policy covers the Free 24-Hour Trial and every subscription plan (1 Month, 3 Months, 6 Months, 12 Months).
Trial
No payment is taken for the Free 24-Hour Trial. If our system prevented you from using it, tell us and we will sort it out.
When a refund applies
If we fail to deliver a working service and cannot fix it, you are refunded, provided you tell us within 7 days of purchase.
Requests based on streaming quality are handled case by case after we have tried to solve the issue with you.
What is excluded
- Accounts suspended for breaking the Terms of Use, such as sharing a login
- Problems caused only by your own internet connection or device
- Change of mind after using a large part of the plan
How to ask
Contact us via the contact page with your order details and what went wrong.
Processing
Approved refunds go back to the original payment method; your provider may take several business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.