Refund Policy
Last updated: September 4, 2026
Note: This is a general template covering standard scenarios, not reviewed by a lawyer for any specific jurisdiction. Get independent legal review, and confirm exact refund windows against your payment provider's own terms, before relying on it.
The approach here
Subscribing should feel low-risk. This page states plainly when a refund applies to the 24-Hour Trial and to the subscription plans (1 Month, 3 Months, 6 Months, 12 Months).
24-hour trial
The 24-Hour Trial runs $1.00 and exists specifically as a cheap way to check the list before committing further. Given the nominal fee and short window, trial charges are generally non-refundable once activation details go out. If the trial genuinely could not be accessed due to an error on our end, contact support and it gets made right.
Subscription plans
Access unavailable due to a fault on our end — activation details never sent, an account not properly provisioned — gets resolved or refunded if support hears about it within 7 days of purchase.
Requests based on general dissatisfaction with streaming quality get reviewed case by case. Since quality depends partly on your own connection and device, working with support first to rule out a setup issue is expected before a refund on this basis.
What is not covered
- A change of mind after meaningfully using the service through a billing period
- Problems traced to your own internet connection, device, or third-party player app
- Sharing a login in a way that violates the Terms of Use
Requesting a refund
Reach out through the Contact page with order details and a description of the issue. Every request gets a prompt response.
Processing time
Approved refunds return to the original payment method. How long that takes depends on the payment provider, typically several business days.
Changes
This policy gets updated periodically. The "last updated" date above marks the most recent revision.
Related pages
See the Pricing and Trial pages for current plan details, or the Terms of Use for the full terms governing a subscription.